Files not uploading

Network Issue

If you are using VPN, please try disabling the VPN or switching your provider.

Web / Desktop

Disable "Faster uploads"

We use a Cloudflare proxy to speed up uploads (blog post). However, in some network configurations (depending on the ISP) this might prevent uploads from going through, so if you're having trouble with uploads please try after disabling the "Faster uploads" setting in Preferences > Advanced.

Certain file types are not uploading

The desktop/web app tries to detect if a particular file is video or image. If the detection fails, then the app skips the upload. Please contact our support if you find that a valid file did not get detected and uploaded.