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Troubleshooting upload failures ​

Here are some errors our community members frequently encountered with the context and potential fixes.

Fundamentally in most situations, the problem is because of minor mistakes or misconfiguration. Please make sure to reverse proxy museum and MinIO API endpoint to a domain and check your S3 credentials and whole configuration file for any minor misconfigurations.

It is also suggested that the user setups bucket CORS on MinIO or any external S3 service provider they are connecting to. To setup bucket CORS, please read this.

What is S3 and how is it incorporated in Ente ? ​

S3 is an cloud storage protocol made by Amazon (specifically AWS). S3 is designed to store files and data as objects inside Buckets and it is mostly used for Online Backups and storing different types of files.

Ente's Docker setup is shipped with MinIO as its default S3 provider. MinIO supports the Amazon S3 protocol and leverages your disk storage to dump all the uploaded files as encrypted object blobs.

403 Forbidden ​

If museum is able to make a network connection to your S3 bucket but uploads are still failing, it could be a credentials or permissions issue.

A telltale sign of this is that in the museum logs you can see 403 Forbidden errors about it not able to find the size of a file even though the corresponding object exists in the S3 bucket.

This could be because

  1. The bucket CORS rules do not allow museum to access these objects. For uploading files from the browser, you will need to set allowedOrigins to *, and allow the X-Auth-Token, X-Client-Package headers configuration too. Here is an example of a working configuration.

  2. The credentials are not being picked up (you might be setting the correct credentials, but not in the place where museum reads them from).

Mismatch in file size ​

The "Mismatch in file size" error mostly occurs in a situation where the client is re-uploading a file which is already in the bucket with a different file size. The reason for re-upload could be anything including network issue, sudden killing of app before the upload is complete and etc.