Large uploads

Some customers have reported an issue where their desktop app seems to get stuck when they are trying to do the initial upload of multi-TB libraries.

A telltale sign of this is that app would seem to freeze during the upload, and then restart again from the same state. If you were to look in the logs, you would notice messages around the "renderer process crashing".

When this happens, you'll notice in the logs that it crashes when trying to upload some specific large video, or a set of specific large videos.

As a workaround, you can put these videos in a separate folder, complete the rest of your upload, and then later upload this folder.

Another alternative is to drag and drop the folder you are trying to upload into the app instead of adding a folder watch or uploading a zip. This works better because during a drag and drop, the app has direct access to the files via browser APIs instead of going via the file system.

Note that the app will detect and skip over already uploaded items into an album, so dragging and dropping the same folder again to upload to the same album is fine.