Ente Help

Appearance

Sharing debug logs ​

In some cases when you report an issue, our customer support might request you to share debug logs from your app to help our developers find the issue.

Note that the debug logs contain potentially sensitive information like the file names, so please feel free to not share them if you have any hesitation or want to keep these private. We will try to diagnose the issue even without the logs, the logs just make the process a bit faster and easier.

Mobile ​

  • Open settings (tap on the three horizontal lines button).
  • Tap on Support from the settings.
  • Select for the option to Report a Bug.
  • Tap on Report a bug.

Desktop and Web ​

  • Open settings (click on the three horizontal lines button located at the top left corner of the screen).
  • Click on the Help option towards the bottom of settings.
  • Click on View logs. This will show you the location of the logs on your system (desktop), or download them from the browser onto your computer (web).
  • Go back to settings.
  • Click on Support. This will open your email client where you can attach the logs in the email and describe the issue.

Desktop ​

On the desktop app, you can also directly view the logs on your computer at the following locations:

  • macOS: ~/Library/Logs/ente/ente.log
  • Linux: ~/.config/ente/logs/ente.log
  • Windows: %USERPROFILE%\AppData\Roaming\ente\logs\ente.log

Send email manually ​

If Report a bug or Support doesn't automatically open your email client, you can also directly send a mail to support@ente.io.