Sharing debug logs
In some cases when you report a bug, our customer support might request you to share debug logs from your app to help our developers find the issue.
Note that the debug logs contain potentially sensitive information like the file names, so please feel free to not share them if you have any hesitation or want to keep these private. We will try to diagnose the issue even without the logs, the logs just make the process a bit faster and easier.
Mobile
To Report a bug on your mobile device, follow these steps:
- Tap on the three horizontal lines to access the settings.
- Tap on "Support" from the settings.
- Select for the option to "Report a Bug".
- Tap on "Report a bug" .
Desktop
To Report a bug on the desktop app, follow these steps:
- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
- Click on "Debug logs" from the settings.
- Click on Download logs.
- Then Click on "Support".
- Attach the downloaded logs in the email and describe the issue.
Web
To Report a bug on the web, follow these steps:
- Click on the three horizontal lines located in the top left corner of the screen to access the settings.
- Click on "Debug Logs"
- Click on Download logs
- Click on "Support" from the settings.
- Attach the downloaded logs in the email and describe the issue.