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Sharing debug logs ​

In some cases when you report an issue, our customer support might request you to share debug logs from your app to help our developers find the issue.

Note that the debug logs contain potentially sensitive information like the file names, so please feel free to not share them if you have any hesitation or want to keep these private. We will try to diagnose the issue even without the logs, the logs just make the process a bit faster and easier.

Mobile ​

  • Open settings (tap on the three horizontal lines button).
  • Tap on Support from the settings.
  • Select for the option to Report a Bug.
  • Tap on Report a bug.

Desktop ​

  • Click on Help menu at the top of your screen, and select the View logs option.
  • Open settings (click on the three horizontal lines button located at the top left corner of the screen).
  • Click on Support. This will open your email client where you can attach the logs in the email and describe the issue.

Web ​

  • Open settings (click on the three horizontal lines button located at the top left corner of the screen).
  • Click on Debug Logs towards the bottom of settings.
  • Click on Download logs
  • Click on Support. This will open your email client where you can attach the logs in the email and describe the issue.

Send email manually ​

If Report a bug or Support doesn't automatically open your email client, you can also directly send a mail to support@ente.io.